Returns and complaints

RETURNS

You can return products purchased from us within 14 days of receiving your package. To do so, you can use the quick returns available at this link PRODUCT RETURNS

or via the product return form, which should be placed inside the package.

The form can be downloaded HERE

Select the products to be returned

Return all or only selected products from the order list. You have 14 days to return the goods.

Provide the shipment details

Check the data “pulled” from the order and fill in the missing information: including the shipping method, type of packaging, and date of shipment.

Pack and ship the package

Pack the return in the same or different packaging. Hand the package over to a courier, take it to a parcel locker or a shipping point. The products will be returned to the store.

You can also send the return to the address below.

Giełda Kwiatów i Art. Florystycznych TIM S.C.
Elżbiety Zawackiej 45
66-400 Gorzów Wielkopolski
Tel. 516 196 743

Remember to include the receipt and the withdrawal form in the package. If you are using a different form, be sure to include your account number and legibly fill in your first and last name. This will speed up the refund process. You can send the statement of withdrawal from the purchase agreement by email to: sklep@timkwiaty.pl. The date of sending the email with the statement or the date of posting the return package determines whether the 14-day return period has been met. The returned goods must be complete and show no signs of use. If you return a product that does not meet these requirements, we will be forced to reduce the refund amount by the undervalued amount of the goods.

We will transfer the money for the returned goods no later than 14 days after receiving the package. The form of refund depends on the payment method selected when placing the order. If the order was paid for by instant transfer, we will make the refund in the same way. In the case of a partial return of the order, shipping costs will not be refunded.

The costs of returning the goods to the Store are borne by the Customer. If the order was paid for but not collected, we will refund the value of the order minus the cost of return shipping.

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COMPLAINTS

If the product you purchased is defective, damaged, or does not match your order, we will be happy to help you resolve the issue. Below is our complaint procedure:

1. Please contact us using one of the available methods (contact form, email, hotline).
Hotline (Monday to Friday, 8:00 a.m. to 4:00 p.m.): 516 196 743

Email: sklep@timkwiaty.pl

1. Describe the problem you have encountered in detail and attach any relevant information and documents, such as your order number, receipt, or invoice.\
2. We will respond to your request as soon as possible and provide further instructions regarding your complaint.
3. If your complaint is accepted, we will endeavor to resolve the issue in a manner that is most beneficial to you. This may include replacing the product with a new one, issuing a refund, or providing another form of compensation.

If you have any questions about returns or complaints, please contact our customer service team by email or phone. We are here to help you and ensure you have the best shopping experience possible.