1. Do you deliver orders abroad?
Yes, we ship orders abroad to all European Union countries. Please contact us in advance by email at sklep@timkwiaty.pl to determine shipping costs and other order details.
2. Can I return or exchange a product?
You can return the product within 14 days of receiving your order. For more information, please visit: Returns and complaints. If you would like to order a product in a different size or color, you can return the product and place a new order.
3. I cannot log into my account, I am not receiving a password recovery link.
After changing to a new store, we also changed the technology on which it operates. Unfortunately, it was not possible to transfer the customer database with purchase history, so in this situation, please register again.
If you still have this problem after creating a new account, please contact us by email or phone during business hours.
4. Why is the minimum order amount PLN 400?
We are a wholesaler and sell mainly in wholesale quantities. Our online store offers wholesale prices, and in order to fulfill orders at these prices, a minimum logistics requirement must be met. For smaller amounts, unfortunately, we would have to apply retail prices.
5. I really want to order a particular product, but I do not meet the minimum order requirement. Is there another way to order it?
In this case, please send an email to sklep@timkwiaty.pl containing the product code, quantity of the product, delivery address, and telephone number. We will then convert the price of the product to the retail price and, after approval, determine the payment method. Once the payment has been credited to our account, we will process the order.
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